enquiries@mynutritionbalance.com

Privacy Policy

Last updated: March 23, 2025

Definitions:

Country refers to: United Kingdom

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to My Nutrition Balance.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Free Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.

Website refers to My Nutrition Balance, accessible from https://mynutritionbalance.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use your personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Introduction

My Nutrition Balance is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. Collecting and Using Your Personal Data

GDPR & UK GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and UK GDPR, ensuring that your personal data is processed lawfully, fairly, and transparently. As a data subject, you have the following rights under these regulations:

  • The right to access – You can request a copy of the personal data we hold about you.
  • The right to rectification – You can ask us to correct inaccurate or incomplete data.
  • The right to erasure ('right to be forgotten') – You can request that we delete your personal data where there is no lawful reason for us to continue processing it.
  • The right to restrict processing – You can request that we limit how we use your personal data in certain circumstances.
  • The right to data portability – You can ask us to provide your data in a structured, commonly used, and machine-readable format.
  • The right to object – You can object to us processing your data, particularly for direct marketing.
  • The right not to be subject to automated decision-making – You have the right to request human intervention if decisions affecting you are made solely by automated means.

To exercise any of these rights, please contact us via our Website.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Personal details (full name, gender and date of birth)
  • Contact Details (address, telephone number and email address)
  • Cookies and Usage Data

Usage Data

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if you do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use cookies and similar tracking technologies to enhance your experience. Under UK privacy laws (PECR), we require your consent for non-essential cookies. You can manage your preferences in the Cookie Settings section on our website.

You have the option to:

  • Accept all cookies – to enjoy a fully personalised experience.
  • Reject non-essential cookies – only essential cookies required for functionality will be used.
  • Customise cookie settings – choose which types of cookies to allow.

Use of Personal Data

My Nutrition Balance may use Personal Data for the following purposes:

  • To provide and maintain our Service: we collect information about you which is categorised as Special Categories of Personal Data, including health data (including medical history, medications and test results).
    and ethnic origin. We may share information provided by your referring healthcare professional (e.g. your Consultant/GP and including their medical secretaries) on referral and throughout your use of our services.
  • To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give You access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. We use your personal data to contact you to make an appointment either over the telephone (landline, mobile or SMS) or virtually, via email or post.
  • To provide you with news, special offers, customer care and support and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage your requests: to attend and manage your requests to us.

Please note that we will only be able to offer you an appointment if we have access to certain types of personal data. To access these services, you will, from time to time, be asked to submit personal data about yourself. If you do not provide that personal data, we will not be able to offer these services to you.

Marketing & Communications
When you become a client of My Nutrition Balance, you will be automatically subscribed to our newsletter to receive updates, exclusive offers, and relevant nutritional content.

  • You can opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
  • We will never share your email address with third parties for marketing purposes without your explicit consent.

Automated Decision-Making & AI

Our service may use automated decision-making or artificial intelligence (AI) for personalised recommendations. This may include:

  • Providing tailored nutrition plans based on the data you provide.
  • Analysing health and dietary preferences to suggest services or products.

You have the right to:

  • Request an explanation of how automated decisions are made.
  • Challenge an automated decision and request human intervention.
  • opt out of automated processing where applicable.

If you would like more details or wish to object to automated decision-making, please contact us via our website.

Retention of Your Personal Data

My Nutrition Balance will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy complying with data protection law. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

My Nutrition Balance will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Our retention periods are as follows:

  • Medical and health-related data – Retained for 7 years after your last interaction with us (in accordance with healthcare guidelines).
  • General account information – Retained for 3 years after your last login.
  • Marketing preferences – Retained until you withdraw consent.
  • Cookies and tracking data – Stored for a maximum of 12 months, unless otherwise specified.

After these periods, data is securely deleted or anonymised. If you wish to request deletion of your data sooner, please contact us.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at My Nutrition Balance and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

My Nutrition Balance will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Right to Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us through our website. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, My Nutrition Balance may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

My Nutrition Balance may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of My Nutrition Balance
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

We may share your personal data with third parties where necessary for the provision of our services. These may include:

  • Healthcare professionals (such as your GP or consultant) if you have been referred for our services.
  • Payment processors to handle transactions securely.

We do not sell or rent your personal data to third parties. If you would like a list of specific third-party providers we work with, please contact us.

Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

We take security seriously and have robust measures in place to protect your data. However, in the unlikely event of a data breach that affects your personal information, we will:

  • Assess the severity and impact of the breach.
  • Notify the Information Commissioner's Office (ICO) if required.
  • Contact affected users without undue delay if there is a risk to their rights and freedoms.

If you suspect a data breach, please contact us immediately via our website.

Delete your personal data

This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing. However, there are exceptions to this right and in certain circumstances we can refuse to delete the information in question for example if involved in a legal claim. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us on our website.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If we need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

At My Nutrition Balance, we are committed to ethical data practices. We:

  • Do not sell personal data to third parties.
  • Prioritise user privacy by collecting only the data necessary for service delivery.

Contact Us

If you have any questions about this Privacy Policy, You can contact us through our website at www.mynutritionbalance.com